Available position
Customer Success Team lead
Location: Stavanger, Norway
We are seeking a Customer Success Team Lead to build and lead our customer success team and service desk.
This is a critical role that will ensure our customers are satisfied with our products and services and that their needs are met in a timely and efficient manner.
You will need
- Bachelor's degree in a relevant field (e.g., petroleum engineering, chemical engineering, business, etc.)
- At least 5 years of experience in customer success, account management or a related field from the oil and gas industry
- Proven track record of building and leading successful customer success and account teams
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers and team members
- Ability to work in a fast-paced, dynamic environment
- Engineering, or a related field
Key responsibilities
- Lead a team of customer success representatives
- Work closely with our sales and software development teams to understand customer needs and deliver solutions that meet those needs
- Establish and maintain strong relationships with key customers
- Monitor customer satisfaction metrics and take proactive steps to address any issues
Why Join Stimline Digital?
- Impactful Work: Help shape the future of the energy sector through cutting-edge software solutions
- Collaborative Culture: Join a team of driven professionals who encourage knowledge sharing and continuous improvement
- Growth & Innovation: Enjoy an environment that fosters professional development, innovation, and hands-on learning
- Competitive Package: We offer a competitive salary, benefits, and a flexible work environment
Tasks
Business Development of Key Accounts
- Management of existing clients by building long lasting, and developing trusted advisor, relationships with key accounts in order to increase customer retention and loyalty. This will require regular face to face meetings with clients
- Provide a clear strategy for deployment of new or developing products with demos and training toward customers and managing implementations
- Collaborate with customers to understand their needs and obstacles in realizing their ambition for improved planning and cost savings within drilling & intervention operations
- Support customers in driving their digital transformation processes, including identification of new digital use cases
- Lead the implementation of our products to deliver quick and measurable business value for the clients
- Create product positioning strategies so that products get noticed by end-users
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Identify consumer needs and provide detailed information on how to meet the need to product development team
Apply here: